VP Operations (m/f/x) @ High-Growth Ed-Tech Venture

ABOUT THE VENTURE

Coleap is on a mission to make lifelong learning 10x more effective, engaging, and accessible. We are building a platform to enable thousands of quality learning communities to emerge. We aim to foster life-changing step-changes for 100 million learners by 2030.

 YOUR MISSION AT COLEAP

Our ambition is huge and we are searching for equally ambitious people to help us build a truly generational company. As our VP of Operations, you will be responsible for ensuring our creators and learners have a world-class experience through Coleap. This includes overseeing Operations, User Success, Community Management, and working with cross-functional teams to ensure we hit our ambitious targets

🎨 WHAT YOU WILL BE DOING

• Building a world-class team of Creator Success & Community Managers, ultimately responsible for the 11-star experience we provide to creators and learners
• Work directly with Coleap’s top tier creators (usually founders/C-levels/VPs at break-out tech companies) to conceptualize, market, and run world-class online learning experiences
• Develop processes/templates and collaborate closely with our Creator Success & Marketing teams to help the world’s best operators to set up and run courses that will eventually be their main revenue stream
• Devise and oversee learner support processes that help deliver an inspiring learner experience, working hand-in-hand with our Head of Education
• Shape our product roadmap with our Product, Growth, and Education teams to ensure we stay focused on providing an excellent service to all of our users
• We’re looking for someone who has the ability & ambition to grow into a C-level position

🔎 WHO WE ARE LOOKING FOR

• You have 5+ years of experience in consulting or a high-performing tech startup
• You have experience in service design, i.e. the ability to tie together human, digital, and physical interactions over time to create a truly differentiated user experience
• You excel at project management and setting up scalable processes that coordinate workflows across multiple teams & stakeholders and ultimately guarantee a great user experience
• You care deeply about the importance of access and engagement in education and have ideas about how to develop it
• You have a led high performing teams before and can hire a world-class team of operators and community experts
• You will do whatever it takes to help creators grow their courses – from thinking outside of the box to getting your hands dirty
• Ideally: you have experience running boot camps, education programs, or other types of courses

💖 WHAT IS WAITING FOR YOU

• A meaningful mission, a global vision, and the opportunity to help millions of people around the world build a fulfilling career. Coleap aims to redefine the way lifelong learning operates, and you’ll have a chance to mold our trajectory
• Ownership: this is day 1 of our 50-year mission. You’ll get to define and drive some of Coleap’s most strategic initiatives
• A well-funded venture: we’ve raised several millions from top VCs and angels (unannounced)
• Competitive salary & equity: we pride ourselves on ensuring that you have significant stakes in the company you are building and are fairly compensated for the great work you do
• Remote-first culture: work flexibly from anywhere in a team that cares deeply about each other