MyChatBot Secures $500,000 Seed Funding Led by SMRK to Expand AI Customer Engagement Platform

Ukrainian AI startup MyChatBot has secured a $500,000 seed investment in a financing round led by the venture capital firm SMRK, marking a significant step in the company’s growth as it scales its offering in the competitive AI-driven customer engagement market.

Founded in 2024 by Denis Kuprash (CEO) and Yaroslav Bratashchuk (CTO), MyChatBot is developing an omnichannel platform that automates sales and customer interactions with AI agents across digital channels, including messaging apps and website chat. The funding will be used to support expansion, enhance marketing capabilities, and accelerate the adoption of the company’s platform among e-commerce and retail businesses.

The investment round was announced in November 2025 by SMRK, a Ukrainian venture capital fund established in 2013 that focuses on supporting early-stage technology startups. SMRK is known for its portfolio of more than 20 deals and has backed notable firms across the Ukrainian tech ecosystem.

According to MyChatBot’s leadership, the startup has already attracted more than 1,000 business customers to its platform, with a strong concentration in online retail. The AI-driven agents are designed to streamline lead qualification, recommend products, assist with order processing and delivery, and perform upselling — functions that traditionally require human support teams. This automation is designed to help businesses improve efficiency and reduce customer service costs while maintaining high responsiveness.

In public remarks about the funding, SMRK’s managing partner Andriy Dovzhenko highlighted the startup’s rapid growth and product effectiveness in a dynamic market as key reasons for the firm’s interest. Dovzhenko noted that while many companies are exploring AI agents, MyChatBot’s solution stood out for its ability to significantly impact business processes and customer outcomes.

The terms of the deal indicate that this seed round will help MyChatBot build on its early traction by broadening its market reach and enhancing core technologies. With the investment, the company plans to strengthen its capabilities in critical areas, including natural language processing, cross-channel integration, and analytics, which are essential to delivering a unified customer engagement experience.

MyChatBot’s platform offers integrations with numerous communication channels — from Instagram and WhatsApp to email and SMS — allowing businesses to manage customer interactions in a single interface. This omnichannel approach is increasingly seen as essential by companies looking to optimize sales funnels and improve customer satisfaction in a digital-first environment.

The company’s value proposition centers on replacing repetitive and time-consuming tasks traditionally handled by human staff with intelligent automation. For example, MyChatBot’s agents can clarify customer inquiries, select appropriate products based on preferences, build shopping carts, and guide users through payment and delivery options, significantly reducing the workload for customer support teams.

Industry observers suggest that the investment in MyChatBot reflects broader trends in the AI sector, where venture capital continues to flow into startups that offer practical, revenue-generating applications of artificial intelligence for business operations. As more enterprises look to integrate AI into their workflows, solutions that can demonstrate measurable improvements in efficiency and customer engagement are becoming especially attractive to investors.

MyChatBot’s executive team has emphasized that the company will use the new capital to support both product development and go-to-market initiatives. With a team of around 14 employees, the startup is positioning itself to expand beyond its initial user base and compete in a market that includes both established AI automation providers and newer entrants vying for share in conversational commerce and automated customer support.

As the company moves into the next phase of growth, SMRK’s funding underscores institutional investors’ confidence in the startup’s vision and the potential of AI-powered customer interaction platforms to transform how businesses engage with customers online.