Operations Support Assistant

NOTE: to be considered for this role, you must apply at: https://launchevents.typeform.com/to/eQnQhtTq

We are on a mission here at LAUNCH to support founders and inspire innovation — care to join us? We are a small team of passionate innovators. We host the LAUNCH Festival (the largest startup event in the world), produce the popular podcasts “This Week in Startups” (TWiST) and “Angel,” run the LAUNCH Accelerator, Jason’s Syndicate and LAUNCH Ticker. We invest millions of dollars into promising founders every year, some of which go on to change the world.

Does this describe you?

Hands on. Results Driven. Passionate. Persistent. Creative. Easy going. Gets things done. High personal productivity; you are a doer first, who buys into our mission to “support founders and inspire innovation.”

We’re looking for a rockstar and remote Operations Support Assistant based in Canada, to join our growing investment team.

You have to be nimble enough to take on new projects and solve problems in real time. This role is equal parts data management + tracking and email support for our investors.

To be successful in this role, you need to:

• Live and breathe all things GSuite, especially Google spreadsheets
• Have a willingness to jump in and learn skills on your own = identify + learn = grow your knowledge base
• Be great at prioritizing because there will be a lot of emails coming your way
• Have high speed internet with an ethernet connection
• Have a “get it done attitude,” check items off your to do lists
• Ability to keep and maintain accurate records
• Have the desire to be helpful
• Be comfortable juggling multiple tasks and adjusting priorities unexpectedly, all while remaining cool under pressure
• Be an amazing problem solver
• Be resilient to change

Skills & Requirements

• Quick learner
• 1-3 years of experience in operations support or technical support type role
• Excellent written and verbal communication skills
• Experience working with MailChimp, YAMM or Outreach (or similar email platforms)
• Desire to work in a team-based, entrepreneurial company
• You’re going to need a very high EQ because we’re dealing with a range of folks
• Ability to maintain composure in high-pressure situations
• Be exceptional at productivity and communications software (i.e., Google
• Docs, Slack, Keynote, Notion, CRM and whatever the next cool tool is)
• Startup experience is a plus, but if you fit the qualities above, you’ll understand what we need