Boston AI Startup OnRamp Raises $15M Series A to Scale Intelligent Customer Engagement

OnRamp, a Boston-based technology company that offers an intelligent, AI-enabled customer onboarding and engagement platform, has successfully closed a $15 million Series A funding round to accelerate growth, deepen its AI capabilities and support expansion into larger enterprise markets. The financing comes as OnRamp experiences rapid adoption by major corporations and continues to innovate in customer engagement automation.

The Series A round was led by Koch Disruptive Technologies (often abbreviated as KDT), the venture capital and growth equity arm of Koch Industries that focuses on transformative companies across industries. Koch Disruptive Technologies’ participation marks its first major investment in OnRamp and underscores confidence in the company’s platform and market opportunity. In addition to KDT’s leadership, the round included contributions from existing investors Contour Venture Partners, Javelin Venture Partners and Pear VC, as well as other venture backers that have supported OnRamp’s growth since its early stages.

Founded in 2020 by Paul Holder and Ross Lerner, OnRamp has positioned itself as a leading provider of customer success tooling that helps enterprises accelerate onboarding, strengthen relationships with clients and convert customer engagement into revenue growth. The company’s platform uses automation and AI to streamline the often complex and manual workflows associated with post-sales customer onboarding, enabling businesses to deliver value faster, reduce churn and improve customer lifetime value.

Demand for OnRamp’s platform has grown substantially, with the company reporting more than 100 percent year-over-year growth and adoption by several Fortune 15 companies among its customer base. These enterprise clients rely on the platform to automate engagement processes that historically slow new customer integration and revenue realization. The Series A funding round increases OnRamp’s total capital raised to approximately $27 million, providing a strong financial foundation for scaling operations and advancing product development.

OnRamp plans to deploy the new capital toward several strategic initiatives. A central focus will be enhancing the company’s AI-driven capabilities, particularly in the areas of intelligent insights and automation that improve onboarding outcomes and customer experience. One recently introduced feature, known as AI Summaries, uses machine learning to analyze customer data, surface meaningful patterns and provide automated recommendations and visual insights — a capability that executives say lays the groundwork for broader innovations throughout 2026 and beyond.

In addition to product enhancements, OnRamp will invest in expanding its engineering and product teams to support ongoing innovation. The funding will also help the company scale its presence in Boston’s technology ecosystem, including a planned expansion into a new 6,000-square-foot office space that is expected to open in early 2026. These investments reflect OnRamp’s commitment to building out both its technology and talent as it pursues larger enterprise opportunities.

Company leadership has emphasized that modern customer success teams are shifting from traditional support roles to strategic growth functions that directly impact revenue. OnRamp’s platform, by automating and optimizing the onboarding process, aims to empower organizations to meet this shift, reducing the time required to achieve full product adoption and increasing efficiency across customer engagement workflows.

Executives at Koch Disruptive Technologies have expressed enthusiasm about partnering with OnRamp as the company scales. They cite the platform’s strong market traction, differentiated product offering and alignment with broader trends toward AI-driven enterprise software solutions. The investment underscores KDT’s interest in backing companies that blend advanced technology with clear business outcomes for customers.

The Series A milestone follows earlier funding activity that supported OnRamp’s initial product development and go-to-market efforts, including seed capital from Contour Venture Partners and Pear VC that helped establish the company’s foundation in the customer engagement space. With the additional backing from Koch Disruptive Technologies and its expanded investor group, OnRamp is poised to accelerate its trajectory as a key provider of intelligent customer onboarding solutions for enterprises worldwide.

As AI continues to reshape how businesses manage customer success and operational workflows, OnRamp’s expanded runway and investor support position it to pursue ambitious goals — from refining automation features to broadening its enterprise footprint and driving sustained growth in a competitive software market.